Sale Items
We are unable to offer refunds on sale items. However, we can offer an exchange if the item is returned in new, unused condition with original packaging.
Returns
We accept returns within 14 days of delivery in line with UK consumer law.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned with original packaging
- Proof of purchase is required
Exchanges
We offer exchanges for incorrect sizing or change of preference.
Customers are responsible for return postage costs. Replacement items will be sent once the return has been received and checked.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos. We will need the item returned. We will arrange a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method. Please allow several working days for the refund to appear, depending on your bank.
Non-Refundable
We do not offer refunds on:
- Sale items
- Items returned used, damaged, or without original packaging (unless faulty)
Returns Address
Please contact us before returning an item so we can provide the correct return address and instructions.
Contact
For any questions, please contact us. 07817672219
We are unable to offer refunds on sale items, but we can offer exchanges if you post the product back and its arrives in new condition.
Our boots use durable metal hardware. Silver eyelets contain nickel, while the internal washers (which sit against the skin) are nickel-free. Direct skin contact with eyelets is minimal due to the design and typical use with socks or tights. If you have a known nickel allergy, we recommend choosing a pair with black eyelets or wearing a barrier layer.
Thank you.